Products

Are all Alexander sunglasses polarized?
Yes. Every pair of Alexander sunglasses in our online store has polarized lenses.

Do they block UV?
Yes. All Alexander sunglasses have UV400 protection.

Does a case come with my sunglasses?
Yes. Each pair includes a magnetic pleather/suede case.

What are the metal frames made of?
Our metal styles (Metal Wrap, Metal Future, and Metal Premium Sport) use magnesium/aluminum alloy frames.

Shipping

How fast do orders ship?
Orders are processed within 1 to 3 business days, not counting weekends and holidays. You get an email when your order ships.

How long does delivery take?
Standard shipping takes 5 to 7 business days. Shipping options and costs are shown at checkout.

What if my package is lost or stolen?
We are not responsible for packages confirmed delivered to the address on the order. If you contact us, we will confirm the delivery address, date, tracking, and carrier so you can follow up.

Returns and exchanges

What is your return policy?
You can return items within 30 days of purchase. Items must be unworn, unwashed, and in the original packaging with all tags attached. Final sale items, gift cards, and personalized or custom items cannot be returned.

Is there a return fee?
A flat $6.95 return shipping fee is taken out of your refund when you use our prepaid label. If you ship the return yourself with your own carrier, at your cost, the $6.95 fee is not deducted.

How do I start a return?
Email alex@alexanderus.com with your name, order number, and reason for return. Once approved, we email you a prepaid return label.

When will I get my refund?
After we receive and inspect your return, we refund your original payment method within 7 to 10 business days, minus the $6.95 return shipping fee.

Can I exchange for a different color or style?
Yes. Contact us to start an exchange. For U.S. orders we cover shipping on the replacement, and the $6.95 fee does not apply. If the exchange item is not available, you can choose a refund (minus the $6.95 fee).

My item arrived damaged or defective. What do I do?
Contact us within 5 days of receiving it with your order number and photos. We will send a replacement or refund at no extra cost.

Full details: Refund policy and Shipping policy.