Shipping policy
Shipping Policy
Order Processing
- Order Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Verification: All orders are subject to verification and approval before shipping. We reserve the right to cancel or refuse any order due to suspected fraud or unauthorized or illegal activity.
Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs, including standard and expedited shipping.
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Delivery Estimates: Delivery times depend on the shipping method selected and the destination. Please note that these are estimates and actual delivery times may vary.
- Standard Shipping: 5-7 business days
Delivery Issues
- Incorrect Address: We are not responsible for orders not delivered due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping address before placing your order.
- Lost or Stolen Packages: AlexanderUS.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Damages
AlexanderUS.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges
For information on returns and exchanges, please refer to our [Return Policy](link to your return policy).
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- AlexanderUSACo@gmail.com
Thank you for shopping with us!