Privacy policy

Privacy Policy

Introduction

Welcome to Alexander.  We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alexanderus.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you provide to us when you:

  • Register on the Site
  • Place an order
  • Subscribe to our newsletter
  • Contact us for customer service

The personal information we collect may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit card details, billing address)

Usage Data

We may also collect information about how you access and use the Site. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device (computer or mobile device). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders, including to manage your payments and to ship your products
  • To communicate with you, including to respond to your inquiries, provide customer service, and send you updates and promotional materials
  • To personalize your experience on our Site
  • To improve our Site, products, and services
  • To monitor and analyze usage and trends to improve your experience with our Site
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

How We Share Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information.